The Club Company hold the finest portfolio of Country Clubs in the U.K. and MAR Services is now the sole cleaning partner for all the clubs from Macclesfield to East Grinstead.
Image shows Castle Royle Golf & Country Club, Maidenhead
Our experience in handling multiple sites
Due to our extensive experience running multiple site contracts, we are able to deliver consistency of standards by offering one point of contact, giving uniformity across all sites. MAR Services has local management in all Club Company locations to deliver the personal level of service the client expects. This is supplemented by a monthly management review meeting with the client’s central Facilities Management team to provide a regular analysis of our quality monitoring system results across all their respective centres. Our Managing Director attends each quarterly review meeting to ensure that the current level of service and any future plans are incorporated within our operation.
With regard to cost savings, we were initially able to cut costs to the Club Company by 16%. Since then we have continued to deliver year-on-year cost efficiencies by monitoring cleaning operations and investing in innovative cleaning systems. Our investment in staff training ensures the on-site operatives know exactly what they are doing and the best way to do it.
The Club Company brand requires consistency across all sites and we remember that their visitors to the sites are paying guests, not employees, giving them every right to demand the highest standards of cleanliness and hygiene. The success of this 10 year long partnership is due to our ability to enhance cleaning service provision across the portfolio to a very high and consistent standard.
MAR Services provides a stringent quality management system with daily attention to detail. Each club manager carries out a morning inspection of the club, providing a feedback report to MAR Head Office. Our Area Managers deal immediately with any issues raised and this in depth report allows us to identify any trends which need addressing. Proactive management is the key to our success and our supervisors are trained to go the extra mile in being responsive to the club requirements on a daily basis. The advanced reporting system we have introduced allows Head Office to receive in depth and regular performance and quality reports electronically. These reports highlight the level of consistent improvement and value for money provided by MAR Services.